If you wish to register a complaint, please write to Alpha Financial Services, Alpha House, 9 Tipton Street, Sedgley, DY3 1HE or telephone 01902 880000. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567